Norton Norris
GO

How can we help you today?

Ask Question
56 views

Nurturing Students in the New Era of Admissions

What are 1-2 things that you notice about the students you are meeting with now in comparison to a few years ago? Or pre-Covid?

Dr. Angela (Dr. A) Wesley Dr. Angela (Dr. A) Wesley
asked 04/13/2022 17:15
31 views

Strengthening Your Self-Awareness Muscles

When it comes to interacting with potential students...What motivates you to show up daily?

Dr. Angela (Dr. A) Wesley Dr. Angela (Dr. A) Wesley
asked 04/20/2022 21:55
92 views

Making Every Interaction Count

What are the 3 things you would do for building a rapport with your potential customer?

Dr. Angela (Dr. A) Wesley Dr. Angela (Dr. A) Wesley
asked 03/28/2022 21:30
29 views

Training Topics

Hi Everyone! Let's talk trainings, what topics or discussion areas would you like to see developed into either a live virtual training or a pre-recorded webinar for the library?    Let us know what you or your team would like to see and we can get it on our calendar to develop soon. 

Kelly G. Kelly G.
asked 08/18/2022 20:14
19 views

CONTEST: The Student Empowerment Approach: Helping Students Resolve Challenges

Please share your key takeaways from 'The Student Empowerment Approach: Helping Students Resolve Challenges' webinar to engage with each other and earn an entry into the Quarter 2 contest.

Kelly G. Kelly G.
asked 04/08/2022 13:49
26 views

CONTEST: Workload Paralysis Hindering your Great Attitude

Please share your key takeaways from 'Workload Paralysis Hindering your Great Attitude' webinar to engage with each other and earn an entry into the Quarter 2 contest.

Kelly G. Kelly G.
asked 04/08/2022 13:32
23 views

CONTEST: How Emotionally Intelligent Are You?: Boosting Your People Skills

Please share your key takeaways from 'How Emotionally Intelligent Are You: Boosting your People Skills' webinar to engage with each other and earn an entry into the Quarter 2 contest.

Kelly G. Kelly G.
asked 04/08/2022 13:47
55 views

Spartan - Matching VAK Style on a telephone call.

I am curious to know any best practices in use to draw out a student's VAK style. So many of my conversations are mostly one way, although I can obviously pepper in questions soliciting feedback from the student: "How does that sound?", "What does that look like to you?", "Does this feel right?". Those types of questions are great and will resonate with the various VAK preferences throughout the interview. However, what I would like is a way to determine the student's preference, so I can adapt my delivery style throughout the entire conversation to keep the student engages ...

Kurtis K. Kurtis K.
asked 03/23/2022 13:45
85 views

Spartan - Improving Communications

How can improving your communication with potential prospective students empower you and the prospect?

Kelly G. Kelly G.
asked 03/14/2022 13:20
18 views

That ONE Thing!

Everyone has already asked you about your personal New Year's resolution but what about your goals for your professional life?  What is the ONE thing you can add or do differently to be even more effective in your role?

Dr. Jean Norris Dr. Jean Norris
asked 01/23/2022 21:18
59 views

"Effective Branching Techniques and Understanding the Importance of The Gap" Webinar Question

Hi there,  When listening to this webinar, I noted the importance of open questions in both ascertaining the student's desired and present state and helping them to bridge that gap. I was curious if anyone has any tips or stories on balancing these with closed and clarifying questions to help fully understand the desired and present state and how to get from one to the other. In my experience, people are often willing to share their experiences when faced with an open question, but the responses can sometimes be tangential and get away from the information that ...

User User
asked 09/10/2021 20:39
45 views

"Listening" Module Comment

In this module I noticed that the skills of "repeating, rephrasing, and reflecting" were mentioned. Having trained and worked as a clinical counselor prior to working in student services, these were basically some of our bread-and-butter tools and their value really can't be overstated in any communication-based work or setting. That being said, they can also impede communication if they're not done correctly or if the student feels that we're just parroting things back to them without really empathizing or moving with them towards an objective or problem resolution. Avoiding this takes time and practice, but it is ...

User User
asked 08/27/2021 19:51
39 views

Power of Questions - Feedback and Take-Aways

Well.....if you don't ask the question (because you are afraid or  don't want to know the answer), how are you going to know who to help your student? Knowledge is power. Ask the question! We look forward to hearing your thoughts!

Jim B. Jim B.
asked 07/14/2021 19:49
33 views

Compliance and Admissions

Last month, we hosted a live virtual training about compliance since the FTC had recently sent out a warning to many for-profit institutions.  If you weren't able to attend, make sure you check it out in the webinar library!  We had a compliance expert, Frank Galindo, leading the session and he shared a lot of great information.  Hoping to continue the conversation from that session here in the forum.  What types of compliance trainings do you find most valuable in your role? Is there something that you feel like could benefit you and your institution that is currently ...

Kelly G. Kelly G.
asked 11/09/2021 17:47
19 views

Virtual Tour Experience

Hi everyone!  Last month, we hosted a live virtual training on virtual tours. If you didn't get a chance to attend it, check it out in the webinar library.  One of the things that we talked about during the session is that the virtual tour is one of the tools that kick off a student's experience of a campus. We would love to hear your thoughts on what makes your virtual tour special.  What does it showcase to really stand out from other schools that a student is checking out?    

Kelly G. Kelly G.
asked 10/25/2021 12:57
24 views

What do you do to destress?

I think we all have those days. You know what I mean, those crazy days, where it feels like you are running all over the place and forgot to eat lunch.  Especially after the bigger class starts, where you are making sure all the new students are doing OK and attendance is posting correctly on top of focusing on building the next start. So what are some of the things that you do to destress?   We just posted a new webinar into the library about workload paralysis impacting your attitude and how to overcome that.  ...

Kelly G. Kelly G.
asked 09/22/2021 13:46
51 views

Getting below the surface with non traditional students

In the getting below the surface with non traditional students webinar we learned of different techniques to really dig deep and effectively listen to our students. What new technique will you implement in your business practices and why?

Fara S. Fara S.
asked 09/03/2021 16:29
20 views

How do you describe your career?

I am curious to hear what you all say when people ask 'what do you do?' Do you share your job title? Do you describe your role? Or do you share stories about some of your students? So, tell me what is your usual response when you answer that question.

Kelly G. Kelly G.
asked 09/09/2021 13:08
35 views

Attitude & Energy - Feedback and Take-Aways

Positive energy and vibes can take you a long ways in life. What are some of the things you do to stay positive and energized throughout the day?

Jim B. Jim B.
asked 07/14/2021 19:43
21 views

Questioning Elegance Module

Sam F. provided the following thoughts on the Questioning Elegance Module : "I think the questioning elegance module was enlightening to ask “Tell me about your situation” and listening to what they said. Then, we continue to uncover their needs and eventually move on with additional questions. This ends up helping students realize how to achieve their goals. I think it was strategic because it also helps students understand the expectations to achieve their goals. This way the counselor and student are on the same page. I also think that it holds the student accountable to understand ...

Jim B. Jim B.
asked 07/07/2021 17:26
31 views

Attributes and Benefits Module

Brittany P. Commented:   "Great modules and very beneficial to my day to day. From the Attributes and Benefits module, the biggest and most important takeaway was understanding what makes our university stand out the most in order to be able to show prospective students how it can benefit them. When I truly understand the needs of a student, I can then assess how we can benefit them with our program. This has allowed me to ask more questions around what the students need from a school and make a list on our key attributes as a ...

Jim B. Jim B.
asked 07/07/2021 19:26
54 views

"Communication Hierarchy" Question

Hi there,  So, similar to my question about the "Power of Questions" section, I was curious about how best to realistically apply the communication hierarchy within the context of student interactions that are much briefer than the context that this was apparently originally developed for (marriage counseling). I am graduate trained in marriage counseling, among other types, and was unfamiliar with this particular tool, but I do know that it would be unrealistic for us to be able to regularly reach higher level stages like the top of the pyramid (the bonding stage) with contact with students ...

User User
asked 08/20/2021 20:30
95 views

Fostering Connections with Students over the phone

As we have all learned, building a strong connection with a student over the phone is critical to the success of an advisor. What will you implement/ do differently over the phone to foster a stronger connection with your students? 

Fara S. Fara S.
asked 07/26/2021 15:14
29 views

"Power of Questions" Module Question

I know that in this module we discussed open vs. closed questions and the problems with asking "Why?," namely that it can come off as judgmental and damage rapport. I was wondering what recommendations you have for balancing open questions and avoiding why questions in a way that prioritizes rapport-building and a student-centered approach while also being mindful of the reality that we have limited time with students and too many open-ended questions can lead to us not getting to all the necessary (or even mandated) topics of discussion in a meeting. Thanks and looking forward to your reply!   ...

User User
asked 08/18/2021 21:08
68 views

Effective Branching Techniques and Understanding the Importance of the Gap - Feedback and Take-Aways

Practicing effective branching techniques can make you extremely effective when gathering information and building relationships with your students. We would love to hear some of your strategies when it comes to this topic. We look forward to hearing your thoughts!

Jim B. Jim B.
asked 07/14/2021 19:53
Subscribe to new questions